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	<title>Digital Marketing and Web Strategy by Bob Hazlett &#124; One Half Amazing! &#187; Customers</title>
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	<link>http://onehalfamazing.com</link>
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		<title>The future of coupons is filled with flying cars, golden unicorns and instant rebates</title>
		<link>http://onehalfamazing.com/customers/offermatic-future-of-coupons/</link>
		<comments>http://onehalfamazing.com/customers/offermatic-future-of-coupons/#comments</comments>
		<pubDate>Fri, 17 Dec 2010 12:28:09 +0000</pubDate>
		<dc:creator>Bob Hazlett</dc:creator>
				<category><![CDATA[Customers]]></category>
		<category><![CDATA[coupons]]></category>
		<category><![CDATA[deals]]></category>
		<category><![CDATA[discounts]]></category>
		<category><![CDATA[Groupon]]></category>
		<category><![CDATA[Offermatic]]></category>
		<category><![CDATA[offers]]></category>

		<guid isPermaLink="false">http://onehalfamazing.com/?p=2348</guid>
		<description><![CDATA[Alright recession-istas, Groupon groupies or whatever else you money saving hounds want to call yourself. There&#8217;s a new service on the block and its taking couponing to a whole &#8216;nother level. It goes by the name of Offermatic and it automatically ads the savings to your bank account when you make a qualifying purchase. No [...]<p><a href="http://onehalfamazing.com/customers/offermatic-future-of-coupons/">The future of coupons is filled with flying cars, golden unicorns and instant rebates</a> is a post from Bob Hazlett, a digital marketer who writes at <a href="http://onehalfamazing.com">One Half Amazing!</a>
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			<content:encoded><![CDATA[<p>Alright recession-istas, Groupon groupies or whatever else you money saving hounds want to call yourself. There&#8217;s a new service on the block and its taking couponing to <a title="whole nubba lebel" rel="nofollow" href="http://www.youtube.com/watch?feature=player_detailpage&amp;v=YJnGRuidOXI#t=80s" target="_blank">a whole &#8216;nother level</a>. It <a title="Sign up for Offermatic" rel="nofollow" href="http://www.offermatic.com/refer/6776">goes by the name of Offermatic</a> and it automatically ads the savings to your bank account when you make a qualifying purchase. No more clipping or deal-a-daying.</p>
<p>So here&#8217;s what you need to do to get in on some of this sweet action. <a title="Sign up for Offermatic" rel="nofollow" href="http://www.offermatic.com/refer/6776">Go to Offermatic and register your credit or debit card</a>. Offermatic will automagically scan your purchase history and present you with offers and coupons based on your purchasing history*. As an example, I spent a certain amount on Entertainment over the past month. Offermatic went in, saw that and hooked me up with an offer for $12 worth of movie tickets from Fandango for $6. If I want the deal, I simply press &#8220;activate&#8221; and add it to my card. Once I make that purchase in the future, Offermatic will see that transaction on my card and rebate me back the $6. Offers are good for 30 or 60 days usually.</p>
<p>You also get points for completing reviews, <a title="Sign up for offermatic" rel="nofollow" href="http://www.offermatic.com/refer/6776">referring your friends</a>, etc which can add up to gift cards and freebies. If you sign up through one of the link on this page, I get one step close to a $25 Amazon gift certificate.</p>
<p><a title="Sign up with Offermatic " rel="nofollow" href="http://www.offermatic.com/refer/6776">Go check it out.</a></p>
<p>*It only takes an email address, password and zip code to get an Offermatic account. Your bank login and credentials never reach Offermatic. Just go try it and you&#8217;ll see what I mean or <a title="Offermatic - FAQ" rel="nofollow" href="http://www.offermatic.com/about-faq.html">check out their FAQ</a>.</p>
<p><a href="http://onehalfamazing.com/customers/offermatic-future-of-coupons/">The future of coupons is filled with flying cars, golden unicorns and instant rebates</a> is a post from Bob Hazlett, a digital marketer who writes at <a href="http://onehalfamazing.com">One Half Amazing!</a>
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		<title>Speak Like A Human At Work</title>
		<link>http://onehalfamazing.com/customers/daniel-pink-speak-like-a-human-at-work/</link>
		<comments>http://onehalfamazing.com/customers/daniel-pink-speak-like-a-human-at-work/#comments</comments>
		<pubDate>Wed, 28 Jul 2010 18:11:38 +0000</pubDate>
		<dc:creator>Bob Hazlett</dc:creator>
				<category><![CDATA[Customers]]></category>
		<category><![CDATA[corporate speak]]></category>
		<category><![CDATA[Daniel Pink]]></category>
		<category><![CDATA[honesty]]></category>

		<guid isPermaLink="false">http://onehalfamazing.com/?p=1935</guid>
		<description><![CDATA[Great article by Daniel Pink about removing corporate talk or &#8216;professionalese&#8217; from your vocabulary and speaking more open and honestly to your customers and colleagues. Go back to that all-too-common phrase: “We apologise for any inconvenience this might have caused.” Would you say that to your daughter when you were late picking her up from [...]<p><a href="http://onehalfamazing.com/customers/daniel-pink-speak-like-a-human-at-work/">Speak Like A Human At Work</a> is a post from Bob Hazlett, a digital marketer who writes at <a href="http://onehalfamazing.com">One Half Amazing!</a>
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			<content:encoded><![CDATA[<p>Great article by Daniel Pink about removing corporate talk or &#8216;professionalese&#8217; from your vocabulary and speaking more open and honestly to your customers and colleagues.</p>
<blockquote><p>Go back to that all-too-common phrase: “We apologise for any inconvenience this might have caused.” Would you say that to your daughter when you were late picking her up from football practice? To your neighbour when your dog trampled his flowerbed?</p>
<p>“Any inconvenience” is emotionally anaemic and lacks the specificity to make it meaningful. “We apologise” isn’t much better. It’s distancing almost to the point of dismissiveness. “When you say, ‘I’m sorry,’ you’re owning,” Fried explains. “When you say ‘I apologize,’ you’re renting.”</p>
<p>Professionalese is a renter’s language. It doesn’t expect to be around for very long and has no stake in the long-term prospects of the neighbourhood. It says, “mistakes were made” rather than “we messed up” and claims to “take responsibility” instead of acknowledging “it’s my fault”.</p>
<p>via <a title="Daniel Pink - Speak like a human at work" rel="nofollow" href="http://www.telegraph.co.uk/finance/businessclub/7897347/My-challenge-to-you-only-speak-like-a-human-at-work.html">New York Times</a></p></blockquote>
<p><a href="http://onehalfamazing.com/customers/daniel-pink-speak-like-a-human-at-work/">Speak Like A Human At Work</a> is a post from Bob Hazlett, a digital marketer who writes at <a href="http://onehalfamazing.com">One Half Amazing!</a>
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		<title>Breaking: Starbucks To Offer Free Wifi Nationwide Starting July 1</title>
		<link>http://onehalfamazing.com/customers/starbucks-free-wif/</link>
		<comments>http://onehalfamazing.com/customers/starbucks-free-wif/#comments</comments>
		<pubDate>Mon, 14 Jun 2010 17:22:30 +0000</pubDate>
		<dc:creator>Bob Hazlett</dc:creator>
				<category><![CDATA[Customers]]></category>
		<category><![CDATA[breaking]]></category>
		<category><![CDATA[free]]></category>
		<category><![CDATA[starbucks]]></category>
		<category><![CDATA[wifi]]></category>

		<guid isPermaLink="false">http://onehalfamazing.com/?p=1809</guid>
		<description><![CDATA[Howard Shultz, Starbucks CEO, announced stores nationwide will offer free wifi starting July 1, 2010.  Previously Starbucks offered two free hours of Web access each day to registered customers.  Now, all 6,700 locations will have access to free wifi. Hooray! Wow! Starting July 1st Starbucks will go FREE WIFI Nationwide!! Howard Schultz just announced at [...]<p><a href="http://onehalfamazing.com/customers/starbucks-free-wif/">Breaking: Starbucks To Offer Free Wifi Nationwide Starting July 1</a> is a post from Bob Hazlett, a digital marketer who writes at <a href="http://onehalfamazing.com">One Half Amazing!</a>
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			<content:encoded><![CDATA[<p>Howard Shultz, Starbucks CEO, announced stores nationwide will offer free wifi starting July 1, 2010.  Previously Starbucks offered two free hours of Web access each day to registered customers.  Now, all 6,700 locations will have access to free wifi. Hooray!</p>
<p><!-- http://twitter.com/bhammerling/status/16160069341 --><br />
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<p class='bbpTweet'>Wow!  Starting July 1st Starbucks will go FREE WIFI Nationwide!! Howard Schultz just announced at <a href="http://twitter.com/search?q=%23Wired" title="#Wired" class="tweet-url hashtag" rel="nofollow">#Wired</a>.<span class='timestamp'><a title='Mon Jun 14 16:28:18 +0000 2010' rel="nofollow" href='http://twitter.com/bhammerling/status/16160069341'>less than a minute ago</a> via <a href="http://ubertwitter.com" rel="nofollow">UberTwitter</a></span><span class='metadata'><span class='author'><a rel="nofollow" href='http://twitter.com/bhammerling'><img src='http://a1.twimg.com/profile_images/52178732/IMG00003_normal.jpg' /></a><strong><a rel="nofollow" href='http://twitter.com/bhammerling'>Brooke Hammerling</a></strong><br/>bhammerling</span></span></p>
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<p><a href="http://onehalfamazing.com/customers/starbucks-free-wif/">Breaking: Starbucks To Offer Free Wifi Nationwide Starting July 1</a> is a post from Bob Hazlett, a digital marketer who writes at <a href="http://onehalfamazing.com">One Half Amazing!</a>
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		<title>How to Alienate a Fanbase</title>
		<link>http://onehalfamazing.com/customers/how-to-alienate-a-fanbase/</link>
		<comments>http://onehalfamazing.com/customers/how-to-alienate-a-fanbase/#comments</comments>
		<pubDate>Sat, 01 May 2010 13:41:06 +0000</pubDate>
		<dc:creator>Bob Hazlett</dc:creator>
				<category><![CDATA[Customers]]></category>
		<category><![CDATA[adobe]]></category>
		<category><![CDATA[apple]]></category>
		<category><![CDATA[comic]]></category>

		<guid isPermaLink="false">http://onehalfamazing.com/?p=1509</guid>
		<description><![CDATA[via The Brads How to Alienate a Fanbase is a post from Bob Hazlett, a digital marketer who writes at One Half Amazing!<p><a href="http://onehalfamazing.com/customers/how-to-alienate-a-fanbase/">How to Alienate a Fanbase</a> is a post from Bob Hazlett, a digital marketer who writes at <a href="http://onehalfamazing.com">One Half Amazing!</a>
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			<content:encoded><![CDATA[<p style="text-align: center;"><a href="http://onehalfamazing.com/wp-content/uploads/2010/05/the_brads_adobe.png"><img class="aligncenter size-full wp-image-1508" title="How to Alienate a Fanbase - The Brads" src="http://onehalfamazing.com/wp-content/uploads/2010/05/the_brads_adobe.png" alt="" width="539" height="481" /></a></p>
<p>via <a title="How to Alienate a Fanbase - The Brads comic" rel="nofollow" href="http://www.bradcolbow.com/archive.php/?p=227">The Brads</a></p>
<p><a href="http://onehalfamazing.com/customers/how-to-alienate-a-fanbase/">How to Alienate a Fanbase</a> is a post from Bob Hazlett, a digital marketer who writes at <a href="http://onehalfamazing.com">One Half Amazing!</a>
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		<title>New: Publish to Facebook Fans Based on Location and Language</title>
		<link>http://onehalfamazing.com/customers/new-publish-to-facebook-fans-based-on-location-and-language/</link>
		<comments>http://onehalfamazing.com/customers/new-publish-to-facebook-fans-based-on-location-and-language/#comments</comments>
		<pubDate>Thu, 19 Nov 2009 14:38:59 +0000</pubDate>
		<dc:creator>Bob Hazlett</dc:creator>
				<category><![CDATA[Customers]]></category>
		<category><![CDATA[customize]]></category>
		<category><![CDATA[facebook pages]]></category>
		<category><![CDATA[fans]]></category>

		<guid isPermaLink="false">http://onehalfamazing.com/?p=1143</guid>
		<description><![CDATA[Just past midnight last night, Facebook pushed a feature to their pages that allows administrators to publish posts, links, photos, and videos to fans based on their location and language preference.  A post that is published to Facebook users in a specific location or language will only be visible to those users. Other users will [...]<p><a href="http://onehalfamazing.com/customers/new-publish-to-facebook-fans-based-on-location-and-language/">New: Publish to Facebook Fans Based on Location and Language</a> is a post from Bob Hazlett, a digital marketer who writes at <a href="http://onehalfamazing.com">One Half Amazing!</a>
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			<content:encoded><![CDATA[<p>Just past midnight last night, <a rel="nofollow" href="http://www.allfacebook.com/2009/11/facebook-target-stream-stories/?utm_source=feedburner&amp;utm_medium=feed&amp;utm_campaign=Feed:+allfacebook+(Facebook+Blog)" target="_blank">Facebook pushed a feature to their pages</a> that allows administrators to publish posts, links, photos, and videos to fans based on their location and language preference.  A post that is published to Facebook users in a specific location or language will only be visible to those users. Other users will never see the post in the News Feed, on your Page, or anywhere else across Facebook.  I think this is huge for facebook pages.</p>
<p>Some examples of Pages that may find this useful are:</p>
<ul style="list-style-type: square; margin-top: 10px; margin-right: 0px; margin-bottom: 10px; margin-left: 0px; padding-top: 0px; padding-right: 10px; padding-bottom: 0px; padding-left: 20px;">
<li>Global brands who have tons of Fans across the world, may want to talk about a new product that is only available in a certain location.</li>
<li>Musicians &amp; Celebrities who may want to announce to fans in California that new tour dates have been added across the state.</li>
<li>Retail shops that may want to let fans in a certain city know that a new shop is opening locally.</li>
</ul>
<p style="text-align: center;"><a href="http://onehalfamazing.com/wp-content/uploads/2009/11/customize_fan_page_status.jpg"><img class="aligncenter size-full wp-image-1144" title="customize_fan_page_status" src="http://onehalfamazing.com/wp-content/uploads/2009/11/customize_fan_page_status.jpg" alt="customize_fan_page_status" width="494" height="113" /></a></p>
<p style="text-align: center;"><a href="http://onehalfamazing.com/wp-content/uploads/2009/11/local_facebook_fan_messages.jpg"><img class="aligncenter size-full wp-image-1145" title="local_facebook_fan_messages" src="http://onehalfamazing.com/wp-content/uploads/2009/11/local_facebook_fan_messages.jpg" alt="local_facebook_fan_messages" width="429" height="229" /></a></p>
<p><a href="http://onehalfamazing.com/customers/new-publish-to-facebook-fans-based-on-location-and-language/">New: Publish to Facebook Fans Based on Location and Language</a> is a post from Bob Hazlett, a digital marketer who writes at <a href="http://onehalfamazing.com">One Half Amazing!</a>
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		<title>Razorfish 2009 FEED Report Now Available</title>
		<link>http://onehalfamazing.com/customers/razorfish-2009-feed-report/</link>
		<comments>http://onehalfamazing.com/customers/razorfish-2009-feed-report/#comments</comments>
		<pubDate>Mon, 09 Nov 2009 12:58:29 +0000</pubDate>
		<dc:creator>Bob Hazlett</dc:creator>
				<category><![CDATA[Branding]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[experience]]></category>
		<category><![CDATA[razorfish]]></category>
		<category><![CDATA[report]]></category>

		<guid isPermaLink="false">http://onehalfamazing.com/?p=1096</guid>
		<description><![CDATA[FEED is an annual consumer behavior report put out by Razorfish that, in the past, has charted how consumers adopt new internet technologies and digital services. This year they flipped it up a little and changed focus. This year&#8217;s report is focused on understanding how digital is changing the way consumers interact with brands and [...]<p><a href="http://onehalfamazing.com/customers/razorfish-2009-feed-report/">Razorfish 2009 FEED Report Now Available</a> is a post from Bob Hazlett, a digital marketer who writes at <a href="http://onehalfamazing.com">One Half Amazing!</a>
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			<content:encoded><![CDATA[<p><a rel="nofollow" href="http://feed.razorfish.com/">FEED is an annual consumer behavior report put out by Razorfish</a> that, in the past, has charted how consumers adopt new internet technologies and digital services. This year they flipped it up a little and changed focus. This year&#8217;s report is focused on understanding how digital is changing the way consumers interact with brands and how experience really does matter. Their reports are worth their weight in gold.  Great stuff, beautiful design.</p>
<p><a rel="nofollow" href="http://feed.razorfish.com/downloads/Razorfish_FEED09.pdf">Free PDF for Download.</a> I&#8217;m also happy that they are now offering a <a rel="nofollow" href="http://www.blurb.com/bookstore/detail/941524">printed version via Blurb</a><br />
<a href="http://onehalfamazing.com/wp-content/uploads/2009/11/Razorfish_FEED_report.png"><img src="http://onehalfamazing.com/wp-content/uploads/2009/11/Razorfish_FEED_report-300x169.png" alt="Razorfish_FEED_report" title="Razorfish_FEED_report" width="300" height="169" class="aligncenter size-medium wp-image-1097" /></a></p>
<p><a href="http://onehalfamazing.com/customers/razorfish-2009-feed-report/">Razorfish 2009 FEED Report Now Available</a> is a post from Bob Hazlett, a digital marketer who writes at <a href="http://onehalfamazing.com">One Half Amazing!</a>
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		<title>Creating and Understanding Personas</title>
		<link>http://onehalfamazing.com/customers/creating-and-understanding-personas/</link>
		<comments>http://onehalfamazing.com/customers/creating-and-understanding-personas/#comments</comments>
		<pubDate>Sun, 18 Oct 2009 15:23:46 +0000</pubDate>
		<dc:creator>Bob Hazlett</dc:creator>
				<category><![CDATA[Customers]]></category>
		<category><![CDATA[persona]]></category>
		<category><![CDATA[UX]]></category>

		<guid isPermaLink="false">http://onehalfamazing.com/?p=1020</guid>
		<description><![CDATA[ThinkVitamin had a great comic this week on creating and understanding personas.  Personas are ficticious characters that are created to represent a larger segment or targeted demographic of customer that you&#8217;re trying to reach.  They are used to help guide decisions about a product, features or its overall design. Personas are useful because they put [...]<p><a href="http://onehalfamazing.com/customers/creating-and-understanding-personas/">Creating and Understanding Personas</a> is a post from Bob Hazlett, a digital marketer who writes at <a href="http://onehalfamazing.com">One Half Amazing!</a>
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			<content:encoded><![CDATA[<p><a title="ThinkVitamin - Understanding Personas" rel="nofollow" href="http://carsonified.com/blog/design/how-to-understand-your-users-with-personas/" target="_blank">ThinkVitamin had a great comic this week</a> on creating and understanding personas. <a title="Personas - Wikipedia" rel="nofollow" href="http://en.wikipedia.org/wiki/Personas" target="_blank"> Personas are ficticious characters that are created to represent a larger segment or targeted demographic of customer that you&#8217;re trying to reach</a>.  They are used to help guide decisions about a product, features or its overall design.</p>
<p>Personas are useful because they put a face on otherwise abstract data about your customers. By thinking about the needs of these fictional characters, you can better infer what a real person might need or want.</p>
<p><a href="http://onehalfamazing.com/wp-content/uploads/2009/10/Creating_personas.jpg"><img class="alignleft size-full wp-image-1021" title="Creating_personas" src="http://onehalfamazing.com/wp-content/uploads/2009/10/Creating_personas.jpg" alt="Creating_personas" width="470" height="4258" /></a></p>
<p>Additional Articles on Personas from The Cooper Journal</p>
<ul>
<li><a title="Origin of Personas - The Cooper Journal" rel="nofollow" href="http://www.cooper.com/journal/2003/08/the_origin_of_personas.html" target="_blank">The Original of Personas</a></li>
<li><a title="Putting Personas Under The Microscope - The Cooper Jouranl" rel="nofollow" href="http://www.cooper.com/journal/personas/" target="_blank">Putting Personas Under the Microscope</a></li>
</ul>
<p><a href="http://onehalfamazing.com/customers/creating-and-understanding-personas/">Creating and Understanding Personas</a> is a post from Bob Hazlett, a digital marketer who writes at <a href="http://onehalfamazing.com">One Half Amazing!</a>
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		<title>The Future of Marketing and Advertising</title>
		<link>http://onehalfamazing.com/digital-marketing/internet-advertising/the-future-of-marketing-and-advertising/</link>
		<comments>http://onehalfamazing.com/digital-marketing/internet-advertising/the-future-of-marketing-and-advertising/#comments</comments>
		<pubDate>Fri, 11 Sep 2009 11:41:17 +0000</pubDate>
		<dc:creator>Bob Hazlett</dc:creator>
				<category><![CDATA[Customers]]></category>
		<category><![CDATA[Internet Advertising]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[presentation]]></category>

		<guid isPermaLink="false">http://onehalfamazing.com/?p=960</guid>
		<description><![CDATA[View more documents from Paul Isakson. The Future of Marketing and Advertising is a post from Bob Hazlett, a digital marketer who writes at One Half Amazing!<p><a href="http://onehalfamazing.com/digital-marketing/internet-advertising/the-future-of-marketing-and-advertising/">The Future of Marketing and Advertising</a> is a post from Bob Hazlett, a digital marketer who writes at <a href="http://onehalfamazing.com">One Half Amazing!</a>
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			<content:encoded><![CDATA[<p><a style="font:14px Helvetica,Arial,Sans-serif;display:block;margin:12px 0 3px 0;text-decoration:underline;" title="What's Next In Marketing And Advertising (2009)" rel="nofollow" href="http://www.slideshare.net/paulisakson/the-future-of-advertising-1793087"></a><object style="margin:0px" classid="clsid:d27cdb6e-ae6d-11cf-96b8-444553540000" width="425" height="355" codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=6,0,40,0"><param name="allowFullScreen" value="true" /><param name="allowScriptAccess" value="always" /><param name="src" value="http://static.slidesharecdn.com/swf/ssplayer2.swf?doc=futureofmarketingpdf2009-090730170121-phpapp01&amp;stripped_title=the-future-of-advertising-1793087" /><param name="allowfullscreen" value="true" /><embed style="margin:0px" type="application/x-shockwave-flash" width="425" height="355" src="http://static.slidesharecdn.com/swf/ssplayer2.swf?doc=futureofmarketingpdf2009-090730170121-phpapp01&amp;stripped_title=the-future-of-advertising-1793087" allowscriptaccess="always" allowfullscreen="true"></embed></object></p>
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<div style="font-size: 11px; font-family: tahoma,arial; height: 26px; padding-top: 2px;">View more <a style="text-decoration:underline;" rel="nofollow" href="http://www.slideshare.net/">documents</a> from <a style="text-decoration:underline;" rel="nofollow" href="http://www.slideshare.net/paulisakson">Paul Isakson</a>.</div>
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<p><a href="http://onehalfamazing.com/digital-marketing/internet-advertising/the-future-of-marketing-and-advertising/">The Future of Marketing and Advertising</a> is a post from Bob Hazlett, a digital marketer who writes at <a href="http://onehalfamazing.com">One Half Amazing!</a>
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		<title>Satisfying Consumer Expectations in Today&#8217;s Real-Time World</title>
		<link>http://onehalfamazing.com/customers/satisfying-consumer-expectations-in-todays-real-time-world/</link>
		<comments>http://onehalfamazing.com/customers/satisfying-consumer-expectations-in-todays-real-time-world/#comments</comments>
		<pubDate>Mon, 11 May 2009 12:22:20 +0000</pubDate>
		<dc:creator>Bob Hazlett</dc:creator>
				<category><![CDATA[Bob Hazlett]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[Louis Gray]]></category>
		<category><![CDATA[Real-Time]]></category>

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		<description><![CDATA[Louis Gray wrote a wonderful piece on what he believes are the keys to satisfying consumer expectations in today&#8217;s real-time world.  Gray believes consumers and technology are becoming more acute, hence they are demanding greater advancements in communication and openness with the companies they do business with.  In his post, he details 10 key tenants [...]<p><a href="http://onehalfamazing.com/customers/satisfying-consumer-expectations-in-todays-real-time-world/">Satisfying Consumer Expectations in Today&#8217;s Real-Time World</a> is a post from Bob Hazlett, a digital marketer who writes at <a href="http://onehalfamazing.com">One Half Amazing!</a>
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			<content:encoded><![CDATA[<p><a title="Louis Gray 10 tenants for consumer expecations in todays real time world" rel="nofollow" href="http://www.louisgray.com/live/2009/05/10-rules-for-todays-consumers-in-new.html" target="_blank">Louis Gray wrote a wonderful piece on what he believes are the keys to satisfying consumer expectations in today&#8217;s real-time world</a>.  Gray believes consumers and technology are becoming more acute, hence they are demanding greater advancements in communication and openness with the companies they do business with.  In his post, he details 10 key tenants for dealing with today&#8217;s real-time consumer including, my favorites, #2 &#8211; We Expect the Product to Work on Any Platform In Any Location and #10 &#8211; We Want You To Trust Us As Informed Consumers and Partners. It&#8217;s worth the read, <a title="Louis Gray Rules for Today's Consumers" rel="nofollow" href="http://www.louisgray.com/live/2009/05/10-rules-for-todays-consumers-in-new.html" target="_blank">check Louis Gray&#8217;s rules for today&#8217;s consumers</a>.</p>
<blockquote><p>The world of communication and product delivery is changing as the Web evolves and new services are introduced, enabling us to gain faster access to information, download richer media more quickly, and rapidly voice our opinions and feedback near and far in a wide variety of methods, including text, voice, video and imagery. As customers become more savvy and in tune with these new tools, we are also expecting those offering products and services to adapt, and as such, I thought it made sense to put forth what I believe are key tenets of a new consumer manifesto for today&#8217;s real-time world.</p></blockquote>
<p>Who do you feel are the best companies that are really in-tune with real-time consumer expectations? The worst? What will it take for more companies to tune in and take action?</p>
<p><a href="http://onehalfamazing.com/customers/satisfying-consumer-expectations-in-todays-real-time-world/">Satisfying Consumer Expectations in Today&#8217;s Real-Time World</a> is a post from Bob Hazlett, a digital marketer who writes at <a href="http://onehalfamazing.com">One Half Amazing!</a>
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		<title>Starting A Company? Model It After Zappos.com</title>
		<link>http://onehalfamazing.com/customers/starting-a-company-model-it-after-zapposcom/</link>
		<comments>http://onehalfamazing.com/customers/starting-a-company-model-it-after-zapposcom/#comments</comments>
		<pubDate>Tue, 17 Feb 2009 02:46:31 +0000</pubDate>
		<dc:creator>Bob Hazlett</dc:creator>
				<category><![CDATA[Bob Hazlett]]></category>
		<category><![CDATA[Branding]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[company culture]]></category>
		<category><![CDATA[shoes]]></category>
		<category><![CDATA[values]]></category>
		<category><![CDATA[zappos]]></category>

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		<description><![CDATA[Wow, who wouldn&#8217;t want to work for a company that valued and promoted company culture like Zappos.com?  Watch the video below and you&#8217;ll see what I&#8217;m talking about. Zappos Core Values Deliver WOW through service Embrace and drive change Create fun and a little weirdness Be adventurous, creative, and open-minded Pursue growth and learning Build [...]<p><a href="http://onehalfamazing.com/customers/starting-a-company-model-it-after-zapposcom/">Starting A Company? Model It After Zappos.com</a> is a post from Bob Hazlett, a digital marketer who writes at <a href="http://onehalfamazing.com">One Half Amazing!</a>
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			<content:encoded><![CDATA[<p>Wow, who wouldn&#8217;t want to work for a company that valued and promoted company culture like Zappos.com?  Watch the video below and you&#8217;ll see what I&#8217;m talking about.</p>
<p><object width="480" height="385" data="http://www.youtube.com/v/tFyW5s_7ZWc&amp;hl=en&amp;fs=1&amp;rel=0" type="application/x-shockwave-flash"><param name="allowFullScreen" value="true" /><param name="allowscriptaccess" value="always" /><param name="src" value="http://www.youtube.com/v/tFyW5s_7ZWc&amp;hl=en&amp;fs=1&amp;rel=0" /><param name="allowfullscreen" value="true" /></object></p>
<h3><strong>Zappos Core Values</strong></h3>
<ol>
<li>Deliver WOW through service</li>
<li>Embrace and drive change</li>
<li>Create fun and a little weirdness</li>
<li>Be adventurous, creative, and open-minded</li>
<li>Pursue growth and learning</li>
<li>Build open and honest relationships with communication</li>
<li>Build a positive team and family spirit</li>
<li>Do more with less</li>
<li>Be passionate and determined</li>
<li>Be humble</li>
</ol>
<p><strong>What core values are important to you in your work?  What values would you add if you could start a company tomorrow? Let me know in the comments below.</strong></p>
<p><a href="http://onehalfamazing.com/customers/starting-a-company-model-it-after-zapposcom/">Starting A Company? Model It After Zappos.com</a> is a post from Bob Hazlett, a digital marketer who writes at <a href="http://onehalfamazing.com">One Half Amazing!</a>
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