3 Things to Learn from Netflix about Customer Service

Here’s a great example of what to do (right) when you mess up. Netflix had some problems with their shipping system recently and instead of the usual corporate spin, they turned it into a positive. They (1) gave a sincere apology, (2) admitted fault quickly and (3) made it up to the user. Take a note, wheather your business is offline or on, people want to be treated fairly and will remember memorable experiences.