Satisfying Consumer Expectations in Today’s Real-Time World

Louis Gray wrote a wonderful piece on what he believes are the keys to satisfying consumer expectations in today’s real-time world.  Gray believes consumers and technology are becoming more acute, hence they are demanding greater advancements in communication and openness with the companies they do business with.  In his post, he details 10 key tenants for dealing with today’s real-time consumer including, my favorites, #2 – We Expect the Product to Work on Any Platform In Any Location and #10 – We Want You To Trust Us As Informed Consumers and Partners. It’s worth the read, check Louis Gray’s rules for today’s consumers.

The world of communication and product delivery is changing as the Web evolves and new services are introduced, enabling us to gain faster access to information, download richer media more quickly, and rapidly voice our opinions and feedback near and far in a wide variety of methods, including text, voice, video and imagery. As customers become more savvy and in tune with these new tools, we are also expecting those offering products and services to adapt, and as such, I thought it made sense to put forth what I believe are key tenets of a new consumer manifesto for today’s real-time world.

Who do you feel are the best companies that are really in-tune with real-time consumer expectations? The worst? What will it take for more companies to tune in and take action?