Online Marketing and SEO Tools to try this Weekend

Google Ad Planner - a free media planning tool that can help you easily build online media plans by defining your target audience and relevant websites. Ad Planner gives you information such as unique users, page views, and other data for millions of websites. Ad Planner is currently in beta, but I was selected in about 2 days after signing up. The tool is still somewhat rough, but very comparable with comScore and HitWise. The interface is much cleaner and has a low learning curve.

Essential Search Engine Marketing and SEO Resources - Whether you're new to SEO or you've got some experience under your belt, this is an excellent collect-all resource for topics such as social media, blogging, link building, local search and reputation management. If you're not ready to make the time commitment to read it all, at least check out Google Webmaster tools or the Beginners Guide to Search Engine Optimization.

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Businesses Tips for Using Twitter


Full Transcript for Business Tips for Using Twitter

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3 Easy (and cheap) Online Marketing Tools and Initiatives You Should Implement This Week

1. Google recently announced and effort to allow local businesses to add their YouTube video to their listings on Google Maps. Videos will be viewable in Google Earth and Google Maps (press the Photos and Videos tab on the information bubble of you listing). This is one of those simple online marketing efforts that costs nothing to implement, yet sets your business miles apart from your local competitors. Here are 2 quick ideas on how to make your video and entry stand out.
  • Offer a coupon code specifically for that video. Make it exclusive yet measurable.
  • Show your expertise. If you're a landscaper, then plant a tree. If you're a chef, then show how easy it is to cook a delicious meal.
Don't have a YouTube video or entry on Google Maps? Don't worry, I've got you covered with two previous posts - Adding Your Business to Google Maps and Upload a Video to YouTube

2. Google AdWords Conversion Tracking - You can now define and track several different types of conversions that are important to your business. Different types of conversions can lead to different ROI's for you business. Knowing how well a particular keyword performs can (and should) influence your bid.
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Keywords that perform and convert well may be worth a higher bid than those keywords that aren't as hot.

3. Google Website Optimizer - You can now use your Google Analytics account to access Website Optimizer and test designs, headlines, and graphics that lead to the highest conversion rates on your site. Another easy way to squeeze every penny out of that already small online marketing budget. Read their blog for more details and ideas.

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Online Marketing Summit - Day 1

I'm currently away at the Online Marketing Summit in beautiful San Diego. Just wrapped up the education portion of Day 1 and I'd give it about a 7 on a 1-10 scale. The day started out real strong with a presentation by Catfish on SEO. The guy is brilliant and the education I picked up from him more than paid for the entire conference.

In all, there are about 400 online marketers in attendance so lots of great networking opportunities. During the Q&A session for an advanced paid-search presentation (advanced was a very loose term at this particular presentation) I was speaking to the lady who happened to sit next to me. She pointed out something very interesting trends in the questions coming from the audience. Everyone wanted the magic pill. They wanted actionable and measurable things that they could do right now in order to be successful. The waters are so murky in the online marketing world that these people are in over there heads and don't know who to trust. They read one thing, but the data tells them another thing. They're on short budgets and need results fast. The sad thing I realized is that things are better than they used to be, but I don't see them clearing up anytime soon.

Hopefully next week, I'll be able to share with you my findings and give you some great insight that you can actually use right now in your day-to-day business. Stay tuned.


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Ink-a-dink a bucket of Links




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I need to recharge - I'll be back in 2008

Work and the holidays have really been taking a toll on my mood and energy levels. With that in mind, I'm taking a break for the next couple of weeks to relax, touch base with the family and reenergize. I promise to come back stronger, post more often and with better content in 2008. If you're still looking for great social media and marketing minds, check out the sites below.

Chris Brogan - Chris Brogan advises businesses, organizations and individuals on how to use social media and social networks to build relationships and deliver value.
Jeremiah Owyang - Jeremiah discusses how web tools enable companies to connect with their customers.
Seth Godin


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Consumer 2.0 and How You Can Improve Your Seach Engine Marketing to Capture them

As the internet becomes more and more ingrained in our everyday lives, a new breed of consumer has emerged - Consumer 2.0. Who is this person? What makes them tick? How can you improve your social media and search engine marketing efforts to build your brand around their needs?

Who is Consumer 2.0?
  • Addicted to Leisure - They work hard, but they also expect a certain amount of work/life balance. They expect products and brands to conform to both aspects of their day. They want their phone to sync with Outlook while also keeping tabs of their Facebook profile.
  • Create and share content - In their own eyes, they're a rockstar. They twitter, pownce, blog and YouTube everything in their life. If they like it, they share it.
  • Always connected and love information - They subscribe to hundreds of RSS feeds, have thousands of friends online, never leave home without their iPod or their web-enabled phone. These consumers can find what they're looking for in a drop of hat (and expect it as well).
  • Hypertaskers - Forget David Allen, these consumers chat online, play games, stream music and send text messages all while watching TV. In a survey produced by Yahoo!, 60% of 18-34 year olds said they surfed the web while watching TV.
  • Love to be part of communities - They have multiple social network accounts and use them all on a regular basis.
As I've blogged about before, there are many things you can do to conform and mold your brand to meet Consumer 2.0's expectations. It's important to treat them with respect and dignity as they can make or break a good portion of your business.
  • Listen to them. - They are more than willing to tell you what they think of your product, if you simply ask. Use them as your guinea pigs for new ideas and improvements on old ones.
  • Collaborate with them. Just as Stromhoek, a small vineyard who collaborated with bloggers to create a grass roots initiative, so should you. Respond to their online posts and comments, answer their emails one at a time and take the initiative to create 'wow' experiences in your store. If you scratch their back, they'll scratch yours as well.
  • Give them the tools to share. Create an online toolbox in which users can remix your brand to meet their style. Include RSS feeds, pictures, videos, music, Facebook applications, custom t-shirts and everything else they could use to evangelize your product.

Deviant_Art_CASH_by_*mgwinc

So how does Search Engine Marketing tie back to Consumer 2.0? Well, because Consumer 2.0 is so intrenched and dialed in on a regular basis, they've developed a small case of ADD. Nearly 72% of people answered that they cannot recall URL's that appeared on TV spots. Therefore, not only should you do the things I've mentioned above to gain attention online, but you should also work to control those things you do have power over.

Your search engine marketing must include using appropriate keywords so Consumer 2.0 can find your brand, creating lots of relevant content,
making sure your pages are user-friendly and have appropriate titles and descriptions just to name a few. Consumers expect brand leaders to consistently be in the top results of search and I can guarantee that many will look at a site because it was one of the first results regardless if it was what they were looking for or not. Great search engine marketing increases your brand familiarity, pumps up your brand consideration, improves customer satisfaction and results in a better brand experience.

Integrating Consumer 2.0 into your marketing plans and tweaking your search engine marketing will allow you to close the loop on your customers and engage advocates. I guarantee that if you implement the above to a tee, you will see much success online and off.

Additional Resources:
CASH courtesy of *mgwinc


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Free Trade Ideas - Using Twitter/Pownce/Dodgeball to Advertise to Your Best Customers

This post is the first in a series I like to call 'Free Trade Ideas'. To give you the shortened overview; I post idea an idea that I've been tinkering with and if it's something that you like, then you are free to use it as your own. No string attached, no gimmicks, no restrictions.

Why would I do something like this? In simple, the idea part is easy for me, its the implementation that I find hard to overcome. No, I'm not worried about someone taking my idea and turning it into a billion dollar business. My main concern is to strengthen the quality and quantity of my ideas and to better communicate them within this community. Ideas and innovation are meant to be free. It serves no purpose trying to hole them up within some Moleskine notebook anymore.

The Setup:
Blogs and social networking sites such as MySpace and Facebook are all the rage within the business community. Every business should have some sort of communication platform in which they can reach out to their customers and fans. If you're still trying to get to this level, then maybe this article isn't for you. But, if you're ahead of the curve and have had a blog, Facebook, MySpace page, etc and are looking to capitalize on new ways to reach your customers, then this should be right up your alley.

Twitter is a micro-blogging service which allows its users to send updates to both their personalized homepage and other users or 'followers' who have signed up to receive them. Messages are sent through SMS (text messages), instant messages or e-mail and are capped at 140 characters. Twitter's service revolves around one simple question: "What are you doing?"

There are legions of followers within microblogging services such as Twitter, Pownce and Dodgeball, so I wholeheartedly believe that somehow a business model must come out of it.

The Idea:
An experienced and trusted Twitter user that merges, captures and translates real time data from these microblogging services and marries it to an advertising partner. Not simply showing an advertisement or spamming the community, but rather starting true conversations and solving problems for both the community members and their advertising partners.

For an example, lets say your client is a small business coffee shop in Manhattan. You (the trusted Twitter user) setup a script or notification through a proprietary service or use something like Search Twitter with a set of keywords you plan to target. Through your feed, you receive instant notification when user AngieAnn (who happens to live in Manhattan) is disappointed in the coffee her roommates left on the burner.
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Your service relies on speed so you quickly comment on her Twitter page, introduce yourself and offer her a discount on her next drink at your client's coffee shop. She can use the coupon code you've just left for her and your client can then measure the effects of this.

When she then redeems the offer, the coffee shop staff is in on the promotion and asks AngieAnn to become a follower of their feed. Through your Twitter profile, you can then offer the coffee shop's best customers (those that have signed up as followers) discounts, free products and exclusive offers. Followers feel special and privileged, your client has customers for life and the effects of your promotion may even cause a Twittermob.

Therefore, the benefits you can present to your advertising clients are;
  • Challenging customers with information that provokes a response. Customers want to take action.
  • Speaking with them on theirr own turf. You are tailoring your conversation to them and not trying to sell them items they don't need. You are starting two dimensional questions in which the user feels engaged.
  • Customizing the experience to that specific user. No where else in the world is someone getting the same attention.

Concerns:
Its important that you establish yourself first within these communities, that's another reason why a middleman who already has a expertise in this can excel. Ensure that your clients don't get a case of Twitterhea or want to overwhelm their customers with messages. Encourage them to really get to know their customers and slowly begin to slow value within the community.

Additional Resources:
Twitter
Pownce
Dodgeball
Twitter Search Engine
Beyond Madison Avenue - Apparently, Twitterers are Morons


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Link Manifesto



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The Internet Changes Everything

I'm sure by now these clips have made there way around the net and have been played countless times. Five years ago only a handful of people would have seen these flubs live and only a few would have told someone about it. The Internet and online media has changed everything. New and ever-evolving technology allows anyone to record, upload, stream and share their best clips with 10, 20, 50, 300 of their closest 'friends' in nearly real time. In the past users would never have been able to record live on their computer, edit it down into a :60 second clip, post it to YouTube, place it on their FaceBook account, Twitter it, write a blog post and Dugg it with a few clicks of the mouse (or on their cell phone while waiting in line at Starbucks). Heck, not one of these technologies I just mentioned was even around 5 years ago. The game is changing and if you or your business are not ready to address it, then you could end up being the one without a map.

How will you address your flubs? How will you promote your successes?

What technology will come around in the next 5 years that you can take advantage of? How will you anticipate and prepare for it now?




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Adding Customer Reviews to Your Site Increases Sales, Conversion Rates and Site Traffic

In a recent survey, 56% of U.S. and U.K. online retailers indicated that their overall sales conversion rates increased over the past year simply by adding product reviews to their site. Giving customers a voice can really pay dividends. 77% indicated that their site traffic increased (along with better search engine optimization) and 42% found that average order value increased because of the reviews.

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How do you improve customer retention and loyalty? Do you customers have a voice? If that's hard for you to answer, go to Google and search for terms such as "I love", "I hate", "I like", "I didn't like" including your brand in the query (i.e. " I love One Half Amazing"). If they're not venting on your site, then it's probably coming out in public.

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Additional Resources:
eMarketer - Customer Reviews Increase Web Sales
Church of the Customer Blog


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What is a Blog and How Can It Help Your Small Business?

Many businesses both small and large are adding blogs to their website to better communicate with their target market and build traffic to their site. According to Technorati, a blog search engine, their are over 71 million blogs world wide and approximately 175k are launched daily. Blogs are no longer a fad - they are here to stay!

The word Blog is the combination of the terms web and log. Blogs are somewhat similar to online journals or daybooks created by both individuals and companies contained within a website. Blogs typically contain text, images, media (such as video and audio) and most importantly, they link to other relevant web pages and content on the net.
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Blogs can help to build stronger relationships, target certain groups such as clients, media, general public and encourage conversations.

Why should a small business build a blog? Besides a way to express yourself and keep others abreast on relevant news I've compiled a list below on the benefits of writing a blog.

Benefits of Blogging for your Small Business

1. Establish Expertise -
Just as I spoke on in my post "Upload a video to YouTube", a blog positions you and your business as the expert in your industry and raises your visibility among your niche market.

2. Communication/ Builds Customer Relationships - Blogs enable companies to present a human face and voice to the public. No longer can you hide behind your phone tree or email - customers want and demand to know whom they will be working with. A blog gives you the opportunity to become transparent to your customers.

Blogs typically allow customers to join discussions respond to concerns, provide tips and insights or receive support. This can be accomplished through any number of mechanisms (comments, forums, etc).

3. Simple, low-cost PR - Writing a blog is probably one of the simplest, fastest ways to put information online.

4. Build communities - Use your blog to grow group support around a cause, political issue, technology or hobby related to your service or support.

5. Test ideas or products - Those that read your blog and comment are your biggest fans and supporters. Use a blog to publish an idea and use it to generate any interest or buzz. A small software company that I support will dangle an idea that they have for a product in front of their best users, gain feedback, tweak their product and then tease them with small bits of news and insight prior to its release. It works like a charm.

6. Higher search engine rankings - Google and other search engines reward those sites with lots of relevant content that is updated often and contains many inbound and outbound links to other relevant content.

Additional Resources:
Do's and Don'ts of Corporate Blogging - CNN Money
Publish and Prosper: Blogging for Your Business - Amazon.com
Why Blogging Matters to Business - About.com
Bloggers Code of Ethics
Blogging for Business - The Entrepreneurial Mind


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Upload a video to YouTube - Marketing your Business

Placing an online video on any of a number of sites gives your clients and customers the idea that you know a little more than the next guy. Not that you're not already talented as it is, but when a potential customer sees a video entry on your site it moves the scales in your favor. To the customer they are getting a sense of the type of service you offer and the knowledge you have without even having to take out their checkbook.

For example, lets say you are a local landscaper. By creating just a simple video about planting a tree or maintaining your lawn you are now looked upon as an expert in their mind. Therefore, when they decide to buy, you are the one they choose because it's comfortable and they know what to expect.
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So, before you can become the "go to guy (or girl)", you must know how these new web technologies function. There are numerous services, but I'm going to keep with YouTube in this example simply out of simplicity sake. YouTube is probably one of the easiest video sites to use out of the bunch in my opinion and their recent acquisition by Google makes they even more of a powerhouse.

Step 1: Know what type of video to create
YouTube accepts video files from most digitial cameras, camcorders and cell phones in .WMV, .AVI, .MOV, and .MPG file formats. Have no fear if you are unaware, these are standard outputs on most equipment. If you are familiar with video details, YouTube recommends a resolution of 320x240, MP3 Audio and a speed of 30 frames per second.

Step 2: Create you video / Create your YouTube account
Create your video and transfer to your computer. Most cameras and camcorders have USB or Firewire output. A simple plug and play should do the job.

If you don't have a YouTube account yet, go to YouTube.com and create your unique username and password. It takes less than a minute and they won't spam you.

Step 3: Upload video to YouTube site
While logged in, click "Upload Video" in the upper-right-hand corner of just about any page within YouTube.

Step 4: Enter your video information
Input as much information as possible, include Title, Description, Tags (one-word descriptors such as tree, landscape, lawn) and Category. The more info you supply, the easier it will be for users to find your videos

Step 5: Find that file
In the next window, click the 'Browse" button to find the video located on your computer. YouTube takes your file and converts it to a flash file so it can be shown in all web browsers without any special equipment.

Step 6: Determine Public or Private
If you want everyone to be able to see your video (which I'm sure you do in this example), make sure to click Public.

Step 7: You become an online video star!
Click "Upload Video" and your video is magically taken to YouTube wonderland.


After you have created your video and uploaded to your site, YouTube supplies two pieces of information that allows you to easily pass your video on to your customers.
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A good idea for the URL tag would be to place it in your e-mail signature or as a link to your customers in their monthly e-mail or newsletter. Once typed in, the URL will take the user to the exact page within YouTube where the video is placed.

If you want to get a little more fancy, you can copy the Embed code and insert it within your web site or on any electronic communication. This feature will pull the video right out of YouTube and integrate it within your site.

Additional Resources:
Making and Optimizing your Videos
Adding YouTube videos to your web site or blog
Policy on Copyright information


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Add your Business to Google Maps

As most of the known world moves and integrates their data online, I suppose Google's search spiders would eventually add your business to their directory without your effort. But as every smart entrepreneur knows, you must be proactive in advertising your small business to prevent any dollars (or customers for that matter) passing by. With the recent release of Apple's iPhone, consumers today have an even easier time of searching and connecting to nearby places of interest with a single click of a button. It only makes sense that you, in turn, make it just as easy for those consumers to find you.

To add your business to Google Maps, simply visit Google's Local Business Center. The process is straight forward and literally takes 2 minutes to complete if you have a Google account. If not, don't worry, they are free of charge and can provide your small business with other invaluable tools such as Google Documents, GMail, Google Reader, Adsense/Adwords along with the lovely Google Website Analytics.


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While you're online, check out your competition. Are they listed on Google Maps? How do they attract new business through their online strategy? What could you be doing better with yours?

Additional Resources:
Adding your business to SuperPages.com
Seth Godin's free e-book: Bootstraper's Bible


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